Welcome to Shop Kuku — free shipping on your first order! Welcome to Shop Kuku — free shipping on your first order!

Returns & Refunds

Return window

Most items can be returned within 7 days of delivery if unused and in their original packaging. Perishable and made-to-order items from individual vendors may have different policies — check the product page or contact the seller before ordering.

How to request a return

Go to My Orders, open the order, and contact the vendor listed against that item with your order number and reason for return.

Refunds

Once a return is approved and received, refunds for online payments are issued to your original payment method within 5–7 business days. Cash on Delivery refunds are processed via bank transfer.