Thank you for shopping with Shopkuku. This Cancellation Policy explains the terms and conditions related to order cancellations on our platform.
By placing an order on Shopkuku, customers agree to the cancellation terms mentioned below.
1. Order Cancellation by Customer
Customers may request cancellation of an order before it has been shipped or processed for dispatch.
Once the order is shipped, packed, or handed over to the courier partner, cancellation requests may not be accepted.
To request cancellation:
- Log in to your account and check order status, or
- Contact customer support through the official website with your order details
2. Cancellation Approval
Cancellation requests are subject to:
- Product shipment status
- Seller approval
- Payment verification
- Stock availability
Shopkuku reserves the right to approve or reject cancellation requests depending on the order stage.
3. Refund for Cancelled Orders
If a cancellation request is approved:
- Prepaid orders will be refunded to the original payment method
- Refund processing time may vary depending on banks or payment providers
- Cash on Delivery orders will not incur any payment refund unless advance charges were paid
Shipping charges or convenience fees may be non-refundable in certain cases.
4. Auto Cancellation by Shopkuku
Shopkuku reserves the right to cancel orders under the following situations:
- Product out of stock
- Incorrect pricing or technical errors
- Payment failure
- Suspected fraudulent transactions
- Incomplete customer information
- Delivery location not serviceable
In such cases, eligible refunds will be processed accordingly.
5. Seller Cancellation
As Shopkuku is a multivendor ecommerce platform, individual sellers may cancel orders due to:
- Stock unavailability
- Quality concerns
- Operational issues
Customers will be notified if a seller cancels an order.
6. Non-Cancellable Products
Certain products may not be eligible for cancellation, including:
- Customized or made-to-order items
- Perishable goods
- Digital products or downloadable items
- Products marked as “Non-Cancellable”
Such conditions will be mentioned on the product page wherever applicable.
7. Failed Deliveries
Orders may be cancelled automatically if:
- The customer is unavailable during delivery attempts
- Incorrect address or contact details are provided
- Delivery is refused by the customer
Additional shipping charges may apply for re-delivery requests.
8. Contact Us
For cancellation assistance or support, customers may contact us through:
