Thank you for shopping with Shopkuku. We aim to provide a smooth and satisfying shopping experience for all customers. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return if:
- The product received is damaged, defective, or incorrect
- The product is missing parts or accessories
- The item delivered does not match the product description
To be eligible for a return:
- The return request must be raised within the specified return period mentioned on the product page
- The product must be unused and in original condition
- Original packaging, tags, accessories, manuals, and invoice must be included
Products showing signs of usage, damage caused by customers, or missing original packaging may not be accepted.
2. Non-Returnable Products
The following categories may not be eligible for return or exchange:
- Personal care and hygiene products
- Innerwear and intimate products
- Customized or personalized items
- Perishable goods
- Digital products or downloadable items
- Clearance or final sale products
Certain sellers may have additional return restrictions depending on the product category.
3. Return Process
To initiate a return:
- Contact customer support through the official website
- Share your order number and reason for return
- Provide product images if requested
- Wait for return approval and pickup instructions
Returns sent without approval may not be accepted.
4. Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund timelines may vary depending on banks or payment providers
- In case of Cash on Delivery orders, refunds may be processed through bank transfer or wallet credit
Shipping charges, convenience fees, or handling charges may be non-refundable unless the return is due to seller or delivery error.
5. Exchange Policy
Eligible products may be exchanged based on stock availability. If the requested replacement is unavailable, a refund may be issued instead.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product, please report it within 48 hours of delivery with supporting photos or videos.
Failure to report within the specified period may result in rejection of the claim.
7. Cancellation Policy
Orders may be cancelled before shipment. Once shipped, cancellation requests may not be accepted.
Shopkuku reserves the right to cancel orders due to:
- Product unavailability
- Pricing or technical errors
- Fraud detection or suspicious activity
8. Seller Responsibility
As a multivendor platform, some products may be fulfilled by third-party sellers. Return approvals and refund timelines may vary depending on seller policies while still following Shopkuku platform guidelines.
9. Contact Support
For return, refund, or exchange assistance, customers may contact us through:
